Resources for Customer Reference Professionals

Customer Reference Forum® is a community of customer reference professionals and customer reference managers from many of the leading corporations in the world.

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2011 Summit on Customer Engagement


March 1-2, 2011
San Mateo, CA, USA



Save the date. We're expanding our premier event for Customer Engagement Professionals to include keynotes by leading executives and thought leaders in the profession, together with in-depth tracks on Customer Reference Programs, Communities and Social Media, and Customer Advisory Boards and Executive Forums.


  • Plan to join your peers from many of the leading B2B firms in the world.
  • Network, build relationships, and learn best practices from your peers.
  • Get answers to your toughest challenges from experienced reference pros.
  • Learn how leading firms integrate their reference, communities, social media and advisory board programs for maximum leverage.
  • Learn how to get budget, resources and respect from senior management.
  • Learn about vendor offerings in a no-sales, non-threatening environment.
  • Just getting started? We'll have special presentations for you.

...and much more.
Registration will open in September.



Keep informed as our plans develop.