Resources for Customer Reference Professionals

Customer Reference Forum® is a community of customer reference professionals and customer reference managers from many of the leading corporations in the world.

events


Warning: include(/usr/local/etc/httpd/htdocs/clients/customerreferenceforum.com/includes/past-events-nav.php) [function.include]: failed to open stream: No such file or directory in /home2/wmgralee/public_html/customerreferenceforum.com/summit2009/index.php on line 88

Warning: include() [function.include]: Failed opening '/usr/local/etc/httpd/htdocs/clients/customerreferenceforum.com/includes/past-events-nav.php' for inclusion (include_path='.:/usr/lib/php:/usr/local/lib/php') in /home2/wmgralee/public_html/customerreferenceforum.com/summit2009/index.php on line 88

Our Sponsors

To keep informed of the 2010 Customer Reference Forum, please click here

Customer Engagement Pros Share Best Practices in Boston

2009 Summit on Customer Engagement

October 19-21, 2009 

Fast Facts

Keynoters:

  • Tim Thorsteinson, President, Harris Broadcast Communications
  • Sean Geehan, Author, C-Level Guide to Transforming Your B2B Business; CEO and Founder, Geehan Group
  • Laura Ramos, Vice President and Principal Analyst, Forrester Research

Who Attended: Customer Engagement professionals from many of the top B2B firms in the world, including Microsoft, Hewlett-Packard,  EMC, AmerisourceBergen, AT&T,  Research in Motion, Avaya, CA, Cisco, Citrix Systems, SAS Institute,  Wells Fargo,  Intel, IBM, Cognizant, DataFlux Corporation, Diebold, First Data, Harris Broadcast Corporation, Hitachi Data Systems, Infor, Kronos, Elxmark International, Mzinga, National Instruments, NetApp, NICE Systems, Nuance Communications, Open Text Corporation, Qwest Communications, Siemens PLM, VitalSmarts, Waters Corporation and others.  

Executive Forum:

  • Bill Lee, President, Customer Strategy Group
  • Dan Crain, former CTO, Brocade
  • Chris Fleck,Vice President of Community and Solutions Development, Citrix Systems
  • Scott Fitzgerald, VP, Global Field Marketing, CA
  • John Pasquarette, Vice President, Product Marketing – Software
    National Instruments
  • Asim Zaheer, Vice President, Global Product and Competitive Marketing, Hitachi Data Systems
  • Vicky Cooney, Vice President, Market Development, AmerisourceBergen
  • Laura Ramos, Vice President and Principal Analyst, Forrester
  • Sean Geehan, Author, C-Level Guide to Transforming Your B2B Business; CEO and Founder, Geehan Group

Featured Presenters:

President’s Award Winners

President's Award Winner for Overall Presentation:
Rhett Livengood, Director Enterprise Customer Engagement Programs, Intel, for his presentation “How Intel Integrates References and CABs into its Social Media Efforts - On a Tight Budget".

President's Award Winner for Breakout Session:
Jack Ferres, Senior Manager, Customer Marketing, Kronos, for his presentation "Acquiring Key Customer References with an Early Adopter Program".

Congratulations on a job well done!