Resources for Customer Reference Professionals

Customer Reference Forum® is a community of customer reference professionals and customer reference managers from many of the leading corporations in the world.

services

Speaking & Keynotes

Bill speaks on the Hidden Wealth of Customers at the 2011 Summit on Customer Engagement

Bill Speaks on Return on Relationship™ to the 2010 Customer Reference Forum

Don't just choose a speaker to entertain you, have Bill Lee help you create the results you want at your next event, conference, seminar or retreat.

SPEECH TOPICS:

  • “Return on Relationship™: Mining the Full Value From Your Customer Relationships”
    Customers can provide substantial value well beyond what they purchase from you.
  • “The 7 Conversations You’re Having With Your Customers (Whether You Know it Or Not)”
    . . . and how to influence them.

OTHER GENERAL TOPICS

  • B2B Strategy
  • Customer Loyalty
  • Customers and Social Media