Diane Davidson, Program Manager, Customer Success Programs, Cisco WebEx
Diane has been in the high tech for more than 25 years. Throughout her career she has experienced first-hand the evolution of computing from mainframes to servers to desktop and internet based computing. Diane has led teams in Marketing, Education, Customer Support and R&D at IBM, Amdahl, Sybase, PeopleSoft, WebEx and Cisco. A generalist at the core, she enjoys projects that drive paradigm shifts. In line with this she implemented Amdahl’s first worldwide online support tools, spearheaded Sybase’s move to eLearning, initiated the first social networking community at WebEx, initiated both audio and video customer testimonial podcasts at WebEx, etc.
Diane is passionate about customer success. Customers who articulate the impact your products or services have on their company make the very best advocates. Learning from customers and discovering the many ways they use Cisco WebEx technologies to transform and accelerate their business is a rewarding and rich experience, both for her personally as well as for Cisco at large.
Over the past two years, Diane has led an effort to evolve the WebEx Reference Program from ‘static pdf stories’ to a variety of asset types that range from audio podcasts to a range of video styles and approaches. Currently, she is engaged in developing and implementing a strategy to push these ‘voice of the customer’ assets outside the firewall using social media.
Diane’s other passions include music (especially live performances), theatre, history, road trips (especially to our National Parks), the Oregon Shakespeare Festival, film, cooking, and great times with family and friends. She brands herself as bi-coastal and a cultural eclectic.
Diane graduated from Miami University in Oxford, Ohio.
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